Refund Policy
Refund Policy for Carlure.net
1. Refund Eligibility
At Carlure.net, we want you to be completely satisfied with your purchase. If you are not happy with your product, you may request a refund within 30 days of the original purchase date.
To be eligible for a refund:
- The product must be unused, in its original packaging, and in the same condition as you received it.
- You must provide proof of purchase (e.g., order confirmation email or receipt).
2. How to Request a Refund
To initiate a refund:
- Contact us at info@carlure.net to inform us of your intention to return the product.
- We will provide you with return instructions, including the return address.
- Ship the product back to us at your own expense. We recommend using a trackable shipping method to ensure the product reaches us safely.
3. Processing Your Refund
Once we receive the returned product and verify its condition:
- We will process your refund within 3-5 business days.
- The refund will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been used, damaged, or altered.
- Products returned after the 30-day refund period.
5. Late or Missing Refunds
If you haven’t received your refund after the specified processing time:
- Check your bank account or payment method again.
- Contact your bank or payment provider—it may take some time for the refund to be processed.
- If you still haven’t received your refund, contact us at info@carlure.net, and we will assist you.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Carlure Email: info@carlure.net